Last Updated: September 2026
At Ojass Harvest, we want customers to receive their orders in good condition and as ordered.
Because we primarily sell food products, certain restrictions apply to returns for hygiene, food-safety and product-integrity reasons, subject to applicable consumer law.
Order Cancellation
You may request cancellation of an order before it has been dispatched.
To request cancellation, contact:
Email: connectojass@gmail.com
WhatsApp: +91 99710 84282
Please provide your Order Number.
Once an order has been dispatched, cancellation may no longer be possible.
Prepaid Order Cancellation
If an eligible prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated to the original payment method.
Returns
Due to the nature of food products, we generally cannot accept returns of correctly delivered products simply because of a change of mind after delivery.
However, please contact us if you receive:
- An incorrect product
- A product damaged during transit
- A leaking product
- An opened or compromised package
- A defective product
- A product materially different from what was ordered
Applicable statutory consumer rights remain unaffected.
Reporting a Problem
Please report eligible order/product issues within 48 hours of delivery.
When contacting us, please provide: - Order number
- Description of the problem
- Clear photographs of the product
- Photographs of the outer packaging
- Batch/lot details where visible
- Unboxing video, if available
An unboxing video can help us investigate shipping or packaging issues but is not intended to override rights available under applicable law.
Replacement
Once we receive your request, our team will review the information provided.
Depending on the circumstances and product availability, an eligible issue may be resolved through: - Replacement
- Refund
- Another appropriate resolution permitted under applicable law
Refunds
Where a refund is approved, it will normally be initiated to the original payment method.
After the refund has been initiated, it may generally take approximately 5–10 business days for the amount to appear in your account, depending on your bank, card issuer, UPI provider or payment gateway.
Shipping Charges
If an eligible issue resulted from an incorrect, damaged or defective product attributable to Ojass Harvest or the fulfilment process, the applicable resolution will be handled in accordance with our policy and applicable law.
Otherwise, original shipping charges may be non-refundable where legally permissible.
Products Generally Not Eligible for Change-of-Mind Return
Subject to applicable consumer law, returns/refunds generally will not be accepted for: - Correctly delivered food products where the customer has simply changed their mind
- Products substantially consumed before an issue is reported
- Products damaged because of improper storage or handling after delivery
- Requests where sufficient order/product information cannot be provided to reasonably identify or assess the issue
Refund for Cancelled Orders
For eligible prepaid orders cancelled before dispatch, the refund will be initiated to the original payment method.
Bank/payment-provider processing timelines may apply.
Contact Us
For cancellations, damaged products, replacements or refund requests:
Ojass Harvest Customer Support
Website: ojassharvest.com
Email: connectojass@gmail.com
WhatsApp: +91 99710 84282
Customer Support Tip: Please include your Order Number in your message so we can assist you faster.